Refund and Return Policy

Last Updated: 02/02/2024

Thank you for choosing Dxplorer Cakes. We take pride in delivering high-quality pastries, and your satisfaction is our utmost priority. Please read our Refund and Return Policy carefully to ensure a smooth and enjoyable experience with our products.

1. Order Accuracy:

  • We strive to ensure your order is accurate and meets our quality standards. If you receive an order with any discrepancies, please contact us within same day of receiving your delivery, and we will promptly address the issue.

2. Damaged or Defective Items:

  • In the rare event that your pastry arrives damaged or defective, please notify us within same day of receipt. Provide clear photos of the damaged or defective items, and we will either issue a refund or send a replacement, based on your preference.

3. Cancellation Policy:

  • Orders can be canceled up to 2 hours after purchase. Please note that cancellations requested beyond this timeframe may not be accommodated, as our team begins preparing your order promptly to ensure freshness and quality.

4. Refunds:

  • Refunds will be issued in the original form of payment for eligible items. Please allow 12 business days for the refund to be processed. If you have concerns about the status of your refund, feel free to contact our customer service team.

5. Returns:

  • Due to the perishable nature of our products, we do not accept returns. However, we are committed to addressing any issues promptly. If you have concerns about your order, please contact us, and we’ll find a suitable solution.

6. Contact Us:

  • For all refund and return inquiries, please contact our Customer Service team at support@dxplorercakes.com or 08127034480. Provide your order number and relevant details for efficient assistance.

7. Changes to Policy:

  • Dxplorer Cakes reserves the right to update or modify this policy at any time. Please check our website for the most recent version.

Thank you for choosing Dxplorer Cakes. We appreciate your trust in our products and are dedicated to providing you with a delightful experience.